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AddressNORVIK LLC215 Technology WayBowling Green, KY 42101United States
FAQ
Before you write
The questions we are asked most, answered in plain terms.
- How quickly can we take a first payment?
- Most teams run a first test transaction within an hour of receiving their API key. Going live follows once your account with the payment partner is approved.
- When does the money arrive?
- The payment partner settles the following business day on every plan. NORVIK shows a statement in the dashboard for every transfer, listing the transactions it covers.
- Which currencies and payment methods are supported?
- Customers can check out in 135+ currencies with 20+ payment methods, including cards and local methods, from 45+ countries. Conversion is handled by the payment partner; the dashboard shows amounts in your currency.
- Is the merchant CRM a separate product?
- No. It is part of the software: the same account, dashboard, API and webhooks. Every payment creates or updates a customer record automatically.
- What does the Standard plan cost?
- The platform rate is 8.9% + €0.40 per successful transaction. The payment partner applies a 10% rolling reserve under its own terms. There is no setup fee and no minimum term. Professional and Enterprise platform rates are set on volume.
- Is NORVIK a bank or a payment institution?
- No. NORVIK provides the checkout software, the CRM, the dashboard, the API and the SDKs. It does not process, hold or transmit funds, does not provide banking, lending or currency exchange, and is not a financial institution. Payments are processed by regulated payment providers with which you contract.